Job Description

Job Description

Job Description

TRAINING COORDINATOR

SALARY RANGE:  $45,000 to $65,000

FLSA: Exempt

LOCATION: Nationwide (Atlanta or Charlotte preferred) 

BENEFITS: Comprehensive package: single/family health, vision, dental, 401(k) and more

WEBSITE:

TRAINING COORDINATOR

The Training Coordinator ("TC") provides operational and administrative support for NACA's Training & Development Department. The TC coordinates training logistics, maintains training records and learning systems, supports new hire onboarding, prepares training materials, assists instructors during classroom and virtual training, and ensures training programs are delivered efficiently and consistently.

The TC works closely with the Training Director, Training Specialists, Training Instructors, Human Resources, and external training partners to support employee development and maintain accurate training records and reporting. This position requires exceptional organizational skills, attention to detail, customer service, and the ability to manage multiple priorities in a fast-paced environment. The TC supports continuous improvement of training programs and departmental processes through accurate reporting, organization, and collaboration.

JOB RESPONSIBILITIES

Training Coordination

• Coordinate internal and external training schedules, registrations, classrooms, and logistics. 
• Prepare training materials, manuals, workbooks, course agendas, and welcome communications. 
• Coordinate onboarding schedules for new employees. 
• Support instructors during classroom, virtual, and hybrid training sessions. 
• Coordinate travel, facilities, equipment, and event logistics for training activities.

Training Administration

• Maintain training records, certifications, attendance, assessments, and learner documentation. 
• Maintain LMS enrollments, course catalogs, learner records, and reporting. 
• Process registrations, enrollment changes, and training completion records. 
• Audit training databases to ensure accuracy and completeness. 
• Generate reports on training participation, certifications, and compliance.

Program Support

• Assist with curriculum updates and preparation of instructional materials. 
• Support instructional design projects as assigned. 
• Gather trainee feedback and assist with training evaluations. 
• Research training resources, technologies, and best practices. 
• Promote out-of-network training opportunities.

Administrative Support

• Prepare reports, correspondence, and documentation. 
• Coordinate meetings and communications. 
• Conduct internet research and special projects. 
• Support department initiatives and continuous improvement efforts.

The successful candidate demonstrates exceptional organizational ability, attention to detail, customer service, and communication skills while effectively supporting multiple training initiatives simultaneously. 

• Strong organizational and time management skills.
• Excellent written and verbal communication.
• High level of confidentiality and professionalism.
• Ability to manage multiple priorities.
• Strong Microsoft Office skills.
• Experience using Learning Management Systems or similar databases.
• Experience supporting training, onboarding, HR, or learning programs preferred.
• Mortgage, housing counseling, financial services, or nonprofit experience preferred.

A. EDUCATION:

• B.A. or B.S. – Preferred
• High School Graduate or Equivalent – Required
• Completion of NACA’s training with a high passing score – Within three months of employment
• Licensed Mortgage Loan Originator – Highly Preferred
• HUD Certified - Highly Preferred; otherwise, within three months of employment.
• Real estate courses – Highly Preferred

B. PREFERRED EXPERIENCE: 

• Two or more years supporting training, learning & development, human resources, education, or administrative operations. 
• Experience coordinating meetings, events, training programs, or onboarding preferred. 
• Experience maintaining databases, reports, or LMS platforms preferred. 
• Mortgage, housing counseling, financial services, or nonprofit experience preferred.

C. LICENSES:

1. Mortgage Loan Origination license(s) in assigned state
2. HUD Certified

TIME DEMANDS:

Must be able to meet the demands of the job that consists of 55+ hours a week as an exempt employee: 

• Support department initiatives and continuous improvement efforts.
• Typical day: Day Shift: 8:30 a.m. to 6:30 p.m.
• Work weekends during training sessions, events, and other activities
• Ability and willingness to travel.
• Other time as needed

COMPENSATION:

Salary ranges from $45,000 to $65,000 based on experience, skills, and other factors. The TC’s performance evaluation and future compensation are based on meeting the above and other additional requirements.

The successful candidate demonstrates exceptional organizational ability, attention to detail, customer service, and communication skills while effectively supporting multiple training initiatives simultaneously. 

• Strong organizational and time management skills.
• Excellent written and verbal communication.
• High level of confidentiality and professionalism.
• Ability to manage multiple priorities.
• Strong Microsoft Office skills.
• Experience using Learning Management Systems or similar databases.
• Experience supporting training, onboarding, HR, or learning programs preferred.
• Mortgage, housing counseling, financial services, or nonprofit experience preferred.

EDUCATION & CERTIFICATIONS:

• B.A. or B.S. – or equivalent experience
• High School Graduate or Equivalent – Required
• Completion of NACA’s training with a high passing score – Within three months of employment
• Licensed Mortgage Loan Originator – Highly Preferred
• HUD Certified - Highly Preferred; otherwise, become HUD-certified within three months of employment.
• Real estate courses – Highly Preferred

EXPERIENCE & SKILLS: 

• Two or more years supporting training, learning & development, human resources, education, or administrative operations. 
• Experience coordinating meetings, events, training programs, or onboarding preferred. 
• Experience maintaining databases, reports, or LMS platforms preferred. 
• Mortgage, housing counseling, financial services, or nonprofit experience preferred.

LICENSES:

• Mortgage Loan Origination license(s) in assigned state
• HUD Certified

APPLICATION PROCESS:

Applicants must complete the application at  

NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second-chance applicants, are strongly encouraged to apply.

This job description is for descriptive purposes only, and NACA reserves the right to make unilateral changes to this job description, including compensation for all staff or on an individual basis. This does not constitute an employment contract. Nothing herein shall limit NACA in its sole discretion from terminating a Counselor for any reason or no reason with employment on an “at-will” basis.

ABOUT NACA

NACA is the largest and most effective non-profit homeownership and advocacy organization in the country. NACA is one of the most exciting homeownership and advocacy organizations, respected and feared for its effective operations and aggressive advocacy over four decades. Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and individuals engaged in predatory and discriminatory lending. NACA’s success results from its relentless, confrontational advocacy and state-of-the-art systems and operations. NACA is well positioned for the future with more than $20 billion from major lenders, of which $15 billion is from Bank of America, to fund its extraordinary mortgage.

NACA is rapidly growing with 50 offices nationwide and more than three million Members. NACA stands out in the following areas:

• NACA has revolutionized mortgage lending with its character-based housing counseling and mortgage programs, not based on traditional risk-based pricing or credit scores.
• Provides the best mortgage in America: No down payment, no closing costs, no fees, no mortgage insurance, at a below-market fixed rate without consideration of one’s credit score.
• Largest and most effective HUD-approved counseling organization providing from 20% to 30%+ of the nation’s housing counseling.
• At the forefront in the fight against abusive and discriminatory lending practices.
• Saved more than 500,000 homeowners with an unaffordable mortgage from foreclosure during the mortgage crisis.
• High-profile organization whose affordable mortgage programs and community advocacy are frequently featured in the national, international, and local media.
• Growing its existing offices, adding new offices nationwide, expanding its operations, and hiring additional managers.
• Harnessing its power in the fight for economic justice and affordable homeownership for all.

For more information about NACA, its history, and its programs, visit

Advocacy & Economic Justice

NACA is an advocacy organization dedicated to economic justice. NACA staff are required to adhere to and participate in NACA’s advocacy efforts. This includes:

• Community Organizing: Actively participating in campaigns to protect homeowners and expand affordable lending.
• Event Participation: Joining NACA’s "Achieve the Dream" events and other advocacy actions, which may require travel and weekend/evening commitments.
• Mission Alignment: Demonstrating a personal commitment to fighting for the rights of low-to-moderate income individuals and systemic change in the mortgage industry.

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